| Products Introduction |
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| TBT Visualized Online Customer Service System is an online real-time communication system using video and audio simultaneously. It provides all functions from usual customer service system, and it makes your website becomes active rather than just waiting for orders from customers. The hosts can communicate with any online visitor actively to provide more information for the visitors. |
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| Products Functionality |
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| Active communication with customers |
| The backstage customer supporters can check all the online status of the visitors without time delay. And the backstage have different functions to bind and check the visitor’s details which is convenience for the supporters to communicate with visitors. |
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| Full functions for customer services |
| The system support document transfer, customer binding and transfer, customers source checking, information administration, customer registration reminder and customer services vocabulary settings. |
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| Powerful audio and video functions |
| Visitor and customer supporters can have audio and viedo communication in website without downloading any software. It provides more chances for attracting the visitors. |
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| Wide range of self-defined settings |
| Settings such as auto-registration, start-up registration, self-defined reminder sound and visitor registration reminders are available. |
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| Integrated internal real-time communication tool |
Can be used as a real-time communication tool within enterprise.
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| Support multi-language |
The system support Simplified/Traditional Chinese and English at the moment.
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| Online Customer Service – Simplified version |
Online Customer Service – Audio version |
Online Customer Service – Video version |
Online Customer Service – Webcam Video version |
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| Online Customer Service – Simplified version (2 licenses) |
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Plug-in not required for visitor |
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Support multi-language (Simplified/Traditional Chinese, English) |
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Support multi-customer-service |
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Not support webcam video |
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Support word communication |
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Able to start conversation with visitor |
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Details |
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Support document transfer |
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Support screen capture |
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Support internal communication |
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| Online Customer Service – Audio version (2 licenses) |
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Plug-in not required for visitor |
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Support multi-language (Simplified/Traditional Chinese, English) |
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Support multi-customer-service |
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Not support webcam video |
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Support audio conversation |
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Able to start conversation with visitor |
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Details |
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Support document transfer |
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Support screen capture |
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Support internal communication |
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| Online Customer Service – Video version (2 licenses) |
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Plug-in not required for visitor |
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Support multi-language (Simplified/Traditional Chinese, English) |
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Support multi-customer-service |
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Not support webcam video |
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Support audio and video conversation |
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Able to start conversation with visitor |
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Details |
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Support document transfer |
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Support screen capture |
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Support internal communication |
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| Online Customer Service – Webcam Video version (2 licenses) |
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Plug-in not required for visitor |
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Support multi-language (Simplified/Traditional Chinese, English) |
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Support multi-customer-service |
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Details |
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Support document transfer |
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Support screen capture |
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Support internal communication |
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Step 1: After advertisement distribution, users enter the enterprise’s website Step 2: Direct online interactions with users through the TBT Commerce Platform. Step 3: Trade accomplished |
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